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Tsi~La Organics is committed to providing the best customer satisfaction possible. To contact our customer service representative, please e-mail or call (215) 750 9996.

If you are unhappy with your purchase, please return the unused product in its original, sealed condition within 7 days of receipt. Unfortunately we can not accept returns on products that have been opened, used or damaged.

We will issue a refund to the original payment source, which will include the cost of the unused product only. This will not include the original shipping cost or the cost of returning shipping.

When returning products, please use UPS ground shipping method, which provides tracking and insurance to ensure safe delivery. We regretfully cannot accept any returns on our alcohol-based perfumes due to shipping regulations.

Please include a copy of your original receipt, a note with your reason for returning the product, any suggestions, and let us know whether you would like a refund or an exchange. To initiate a return, please contact or 215.750.9996.

After placing your Tsi~La Organics order, you will be sent a receipt and order summary via e-mail. Please allow 5-7 business days for processing. Once the order shipped, you will receive a second e-mail with a delivery confirmation number, if available.

Domestic Shipping:
We use USPS Priority Mail with delivery confirmation for all shipping within the U.S., its territories, Puerto Rico and military addresses. USPS Priority Mail - up to 7 business days for delivery (usually less).

International Shipping:
Please contact us for international shipping rates. N.B. you may be charged additional duties and/or taxes by your local postal service and/or government for your order as it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient. Unfortunately, we have no way of knowing what duties and/or taxes are applicable for each specific country.